FAQ
Quick answers about enrollment, access, payments, certificates, and results.
How do I enroll and get access to Falowen?
Go to www.falowen.app, click Sign up and create an account. Then open Upcoming Classes, choose your class, and pay. After payment, you get automatic access and the school will contact you in the app.
Do online, in-person, self-learning, or recorded lectures cost the same?
Yes. The fee is the same for all learning modes. For each session, you may join in person, online, or via recorded lecture — you decide each time.
• Class duration: 10 weeks (~3 months)
• Contract access: 6 months total Falowen access from enrollment
• After 6 months: Extend at 1,000 GHS/month or enroll in a new 10-week class
Do I receive a certificate upon completion?
Yes. Certificates are awarded when you successfully complete the course and submit all required assignments.
Does the Falowen certificate replace a Goethe certificate?
No. Falowen issues a Certificate of Completion. It is not an official Goethe-Institut certificate and does not replace embassy or university requirements.
Where can I download my receipts, letter of enrollment, results, and attendance?
All official documents are available in your account under My Results & Resources. Please download and keep your own copies.
How will I receive my assignment results?
You will receive an email for each assignment. If you opt in, you will also receive Telegram notifications.
Do I get weekly progress summaries?
Yes. We send weekly summaries that include your average score and learning streaks.
What if I have payment or access issues?
Please check your email (including spam/junk) and your Falowen account. If the issue continues, contact learngermanghana@gmail.com or chat on WhatsApp using the link below.